Refund and Return Policy - Liquor Loft®

Refund and Return Policy

Thank you for shopping at Liquor Loft. We strive to ensure your satisfaction with every purchase. Please read our refund and return policy carefully.


Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be unopened and in its original condition.
  • The return request must be initiated within 14 days of the delivery date.
  • You must provide proof of purchase, such as the order number or receipt.

The following items are not eligible for return:

  • Opened or partially consumed products.
  • Items that are damaged due to misuse or negligence.
  • Products purchased during clearance sales or marked as non-returnable.


Initiating a Return

To initiate a return, please follow these steps:

  1. Contact our customer support team at [Your Email Address] or [Your Phone Number] to request a return authorization.
  2. Provide your order number, the item(s) you wish to return, and the reason for the return.
  3. Once your return is authorized, you will receive instructions on how to return the item(s).


Return Shipping

You are responsible for the cost of return shipping, unless the return is due to an error on our part (e.g., wrong item shipped, damaged item). We recommend using a trackable shipping service to ensure the safe return of the item(s). Liquor Loft is not responsible for items lost or damaged during return shipping.


Inspection and Processing

Once we receive the returned item(s), our team will inspect them to ensure they meet the eligibility criteria. If the return is approved, we will process your refund within 7-10 business days. The refund will be issued to the original payment method used for the purchase.


Refund Options

You may choose one of the following refund options:

  • Full Refund: A full refund of the purchase price, excluding shipping costs, will be issued to the original payment method.
  • Store Credit: You may opt to receive store credit for the full purchase price, which can be used for future purchases at Liquor Loft.


Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original item following the return process outlined above and place a new order for the desired item.


Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [Your Email Address] or [Your Phone Number] with photos of the damaged item and packaging. We will work with you to resolve the issue, which may include a replacement, refund, or store credit.


Cancellation Policy

You may cancel your order within 24 hours of placing it, provided that the order has not yet been shipped. To cancel your order, please contact us at [Your Email Address] or [Your Phone Number]. If the order has already been shipped, you will need to follow the return process outlined above.


Contact Us

If you have any questions or concerns about our refund and return policy, please contact us at [Your Email Address] or [Your Phone Number].